Last Updated: October 23, 2025
Hey there! Look, we get it - reading privacy policies isn't exactly anyone's idea of fun. But here at Celestial Runeverse Hotel, we're gonna be straight with you about how we handle your info. No legal mumbo-jumbo, just honest talk about what we do with your data and why.
When you book a room or sign up for one of our stargazing sessions, we're gonna need some basic stuff from you. Your name, email, phone number, payment details - you know, the usual suspects. If you're joining us for astrology sessions or crystal healing, we might ask about your birth date and preferences so we can tailor the experience just right.
We also keep track of your booking history and any special requests you've made. Did you love that particular suite with the telescope? We'll remember that for next time. Allergies or dietary preferences for our cosmic cuisine? Yeah, we've got that noted too.
We're not selling your data to random third parties or anything sketchy like that. Everything we collect serves a purpose - making your stay with us absolutely stellar. We'll use your contact info to confirm bookings, send you reminders about your upcoming retreat, or reach out if there's something special happening at the observatory.
Sometimes we'll send newsletters about new wellness programs or special celestial events, but you can opt out anytime. We're cool with that - no hard feelings. Your payment information goes straight through secure processors, and we don't actually store your full credit card details on our systems.
We take security seriously around here. Our systems are encrypted, our staff is trained on privacy protocols, and we've got all the tech safeguards you'd expect from a professional operation. We're not perfect - nobody is - but we're constantly updating our security measures to stay ahead of the curve.
Access to your personal info is limited to team members who actually need it to do their jobs. Our front desk needs to see your booking details, sure, but the maintenance crew? Nope, they don't get access to that stuff.
Like pretty much every website out there, we use cookies. They help us remember your preferences, keep you logged in, and figure out which parts of our site people actually use. We also use analytics tools to see how visitors navigate our site - it helps us make things better.
You can disable cookies in your browser if that's your thing, though some features might not work as smoothly. We're also transparent about any third-party services we use, like booking engines or payment processors.
We're not in the business of selling your data, period. But we do need to share certain info with our partners who help us run the hotel. Payment processors need your card info to process transactions. Our email service provider needs your email to send confirmations. Our booking system needs your details to manage reservations.
If we're legally required to hand over information - like if law enforcement shows up with a proper warrant - we'll comply. We'll also notify you when legally permitted to do so. And if we ever merge with another company or get acquired, your data would transfer as part of that deal, but we'd make sure any new owner respects this privacy policy.
This is your data, and you've got rights. Wanna see what we have on file about you? Just ask. Want us to correct something that's wrong? We'll fix it. Want us to delete your account and all associated data? We can do that too, though we might need to keep some records for legal or accounting purposes.
You can unsubscribe from marketing emails anytime - there's an unsubscribe link at the bottom of every message we send. And if you're in Canada or certain other jurisdictions, you've got additional privacy rights under local laws like PIPEDA. We respect all of those.
We don't keep your information forever. Once you check out and your stay is complete, we'll keep your booking records for about seven years for accounting and tax purposes - that's pretty standard in the hospitality industry. After that, we'll either anonymize the data or delete it entirely.
If you've got an active account with us and you're a repeat guest, we'll keep your preferences and history until you ask us to delete it or until your account's been inactive for a really long time.
We've got security cameras in public areas of the hotel - lobbies, hallways, parking areas - for safety reasons. We don't have cameras in suites, spa treatment rooms, or anywhere you'd expect privacy. Security footage is kept for a limited time and then automatically deleted unless there's a specific incident we need to review.
Sometimes we take photos or videos for marketing purposes during events or special occasions. If we're planning to use images that might include guests, we'll let you know and get your permission first. Nobody wants to end up in a brochure without knowing about it.
Our hotel welcomes families, but we don't knowingly collect personal information from kids under 13 without parental consent. If you're booking for your family, you as the parent or guardian are providing the necessary information on behalf of your children.
Things change, and sometimes we'll need to update this privacy policy. When we do, we'll post the new version here and update the date at the top. If we make any major changes that significantly affect how we handle your data, we'll send you an email or post a notice on our website before the changes take effect.
If you've got questions about this privacy policy or how we're handling your data, don't hesitate to reach out. We're real people here, and we're happy to chat about any concerns you might have.
Contact our Privacy Team:
Email: reservations@celestiaruneverse.info
Phone: (604) 555-0123
Mail: 1888 Celestial Way, Whistler, BC V8E 0A3, Canada
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Thanks for taking the time to read through this. We know it's not the most exciting read, but your privacy really does matter to us. Here's to clear skies and peaceful stays!